Shipping

Atlasworxs Shipping & Delivery Policy

Last Updated: 23 January 2026

1. General Information

All orders are subject to product availability. If a product is out of stock, we will notify you and either:

  • Refund your order in full using the original payment method, or

  • Offer the option to backorder the item.

Orders placed on our website are shipped via Australia Post, Royal Mail (UK), or courier services, depending on your location. A tracking number will be provided via email and uploaded to your account. Please allow a few days for the tracking number to update in your local postal or courier system.

2. Delivery Locations

We ship worldwide, with some exceptions. It is your responsibility to ensure that you comply with all import requirements, including permits, bonds, or licenses.

Import duties, taxes, or customs fees are the responsibility of the customer and are not included in Atlasworxs product pricing. Please check applicable charges before purchasing.

US Orders: Import taxes are collected at checkout and passed to CBP. If a package is refused or returned, import taxes are non-refundable. Ensure all documentation and permits are in place at the time of purchase.

3. Delivery Timeframes

Delivery times are estimates and start from the date of shipping, not the order date. We aim to dispatch orders within 2 business days of payment confirmation (Monday to Friday, excluding public holidays).

Delivery times may vary due to:

  • Carrier practices

  • Delivery location

  • Shipping method

  • Customs or import processing (international orders)

  • Product availability

Products may be shipped in multiple parcels.

4. Special Delivery Instructions

You may provide delivery instructions at checkout. We will make reasonable efforts to follow them. If instructions cannot be followed, we will contact you by email.

If any import permits are required to ship your order, please provide these documents prior to shipping.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight and size of the package

  • Shipping method

For large or special orders, contact us for a shipping quote prior to purchase.

6. Damaged or Faulty Items

If your order is received damaged or faulty, please contact us immediately at info@atlasworxs.com or +61 0433 463 823.

  • Report damaged items within 7 days of receipt.

  • Include photos and a description of the damage.

  • We will inspect, assess, and provide a replacement, repair, or refund as appropriate.

Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

7. Undelivered Items

If an item is returned to us due to:

  • Incorrect address

  • Failure to collect from the local post office

  • Non-payment of import/customs fees

  • Missing or invalid import permits

…we will contact you to arrange reshipping. Reshipping costs will apply.

If a shipment cannot be delivered for reasons outside our control, refunds may be issued minus shipping costs, unless the item is faulty or lost due to carrier error. ACL rights are not limited by this policy.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time:

  • Check your tracking number regularly

  • Contact your local postal or customs office

  • For international orders, delays may occur due to customs processing, shipping restrictions, or global events (including COVID-19)

If an item is 2 weeks past the estimated delivery time, contact us. We will lodge an investigation with the carrier.

  • Domestic lost items: Reshipped at our cost if deemed lost.

  • International lost items: Reshipped at our cost if not delayed by customs or import issues.

9. Responsibility for Customs and Import Compliance

You are responsible for providing accurate import information, permits, and paying any applicable duties or taxes. We are not liable for shipments delayed, held, or returned due to customs requirements.

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