Returns & Refunds Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

• a replacement or refund for a major failure, and

• compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases, including where:

• you decide you no longer want the goods,

• you do not like the goods,

• you found the same or similar goods at a cheaper price elsewhere.

Faulty Goods & Manufacturing Defects

If you believe your item has a manufacturing fault, please contact us with:

• your name,

• order number, and

• a description of the issue (including photos where possible).

We will respond within 1–2 business days and may request the item be returned for inspection and testing.

If a manufacturing fault is confirmed:

• you may be entitled to a repair, replacement, or refund, depending on whether the failure is major or minor, in accordance with Australian Consumer Law;

• reasonable return shipping costs will be covered by us; and

• any approved refund will be processed using the original payment method within 2 business days of approval.

If no fault is found:

• the item will be returned to you; and

• all shipping costs remain the responsibility of the customer.

Installation, Use & Modification

Some of our products require fitting, inletting, or modification to work with your existing setup. This requirement is clearly stated in our product descriptions.

• Refunds will not be provided where a problem arises due to incorrect installation, misuse, or unauthorised modification.

• If you have modified your setup and experience an issue, we are happy to work with you to diagnose and resolve the problem.

• Where it is determined that a manufacturing fault existed prior to any modification, your rights under Australian Consumer Law will still apply.

Used or Installed Items

Items that have been fitted, installed, or used are not eligible for change-of-mind returns.

This does not affect your rights under Australian Consumer Law in relation to faulty goods or major failures.

Cosmetic Damage

Refunds or exchanges will not be provided for cosmetic damage caused after delivery, including:

• scratches,

• marks,

• dents,

• wear,

• unauthorised alterations.

Where cosmetic damage is the result of a manufacturing defect, Australian Consumer Law remedies will apply.

International Orders & Customs

For international orders:

• delays, seizures, or holds by customs authorities are outside our control;

• customers are responsible for ensuring compliance with all import requirements, permits, taxes, and duties applicable in their country.

Import taxes, duties, and fees charged by customs authorities are non-refundable.

Return Process

Where a return is approved:

• items must be returned within a reasonable timeframe after approval;

• items must be securely packaged; and

• items should be returned with original packaging where possible.

We are not responsible for items damaged or lost during return transit.

Return Shipping Costs

• For faulty goods or major failures, reasonable return shipping costs will be covered by us.

• For all other approved returns, the customer is responsible for return shipping costs.

• Shipping costs are not refunded for change-of-mind returns.

• For exchanges, outbound shipping costs are the responsibility of the customer.

Dealer Purchases

If you purchased our products through an authorised dealer, your first point of contact should be the dealer.

Nothing in this policy limits your rights under Australian Consumer Law in relation to goods supplied by us as the manufacturer.

Order Cancellations

Order cancellations are accepted only if the order has not yet been shipped.

Custom orders or items manufactured specifically for the customer cannot be cancelled once production has commenced.

Manufacturer’s Warranty

We do not offer an additional manufacturer’s warranty on our products.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. These guarantees apply independently of any warranty and include your rights to a repair, replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Remedies will not be available where damage or failure is caused by misuse, incorrect installation, unauthorised modification, or use of the product for a purpose for which it was not designed.

Contact Us

If you have any questions regarding returns, refunds, or consumer guarantees, please contact us with your order details and we’ll be happy to assist by emailing info@atlasworxs.com